--- title: How Do I Get Help? description: If you require support while using Podaris, a number of options are available to you. --- [Skip to content](https://support.podaris.com/obtaining-further-help#main-content) English Show submenu for translations ![podaris\_logo\_png.png\]](https://support.podaris.com/hs-fs/hubfs/podaris_logo_png.png?height=50&name=podaris_logo_png.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to podaris.com](https://podaris.com/) [Go to podaris.com](https://podaris.com/) Podaris Support Centre - There are no suggestions because the search field is empty. 1. [Help Center](https://support.podaris.com/?hsLang=en) 2. [Welcome](https://support.podaris.com/welcome?hsLang=en) 3. [Obtaining Further Help](https://support.podaris.com/welcome?hsLang=en#obtaining-further-help) # How Do I Get Help? ## If you require support while using Podaris, a number of options are available to you. ### The Knowledge Base We firstly recommend searching our extensive knowledge base here at [support.podaris.com.](https://support.podaris.com?hsLang=en) The knowledge base contains a number of guides, tutorials, and explanations on how key features work within Podaris. Some of the most commonly view articles: - [Isochrone Tool](https://support.podaris.com/isochrone-tool?hsLang=en) - [Isochrone Queries](https://support.podaris.com/isochrone-queries?hsLang=en) - [Planning your first bus route](https://support.podaris.com/planning-your-first-bus-route?hsLang=en) - [Dataset Projects](https://support.podaris.com/datasets?hsLang=en) - [Podaris:Insight Overview](https://support.podaris.com/podarisinsight-overview?hsLang=en) ### Live Chat ![Screenshot 2026-06-30 at 17.30.18](https://support.podaris.com/hs-fs/hubfs/Screenshot%202026-06-30%20at%2017.30.18.png?width=91&height=71&name=Screenshot%202026-06-30%20at%2017.30.18.png) You can also access live help directly from the Podaris app by clicking the live help button which sits in the bottom right corner of your map. The live help will attempt to direct you to the most relevant knowledge base article before giving you the option to talk directly with a member of the Podaris team, who will respond to you as soon as possible. ### Email Support If you would like to email us directly with your query, you can reach our support team at  [support@podaris.com.](mailto:support@podaris.com) We will respond to your query as soon as possible.   - [Welcome](https://support.podaris.com/welcome?hsLang=en#main-content) - [Introduction](https://support.podaris.com/welcome?hsLang=en#introduction) - [Getting Started](https://support.podaris.com/welcome?hsLang=en#getting-started) - [Key Concepts](https://support.podaris.com/welcome?hsLang=en#key-concepts) - [Obtaining Further Help](https://support.podaris.com/welcome?hsLang=en#obtaining-further-help) - [Projects](https://support.podaris.com/projects?hsLang=en#main-content) - [Projects Overview](https://support.podaris.com/projects?hsLang=en#projects-overview) - [Adding & Importing Sources](https://support.podaris.com/projects?hsLang=en#adding-importing-sources) - [Privacy Settings](https://support.podaris.com/projects?hsLang=en#privacy-settings) - [Collaborator Permissions](https://support.podaris.com/projects?hsLang=en#collaborator-permissions) - [Configuring Notifications](https://support.podaris.com/projects?hsLang=en#configuring-notifications) - [Project Menu](https://support.podaris.com/projects?hsLang=en#project-menu) - [Project Settings](https://support.podaris.com/projects?hsLang=en#project-settings) - [Projects FAQ](https://support.podaris.com/projects?hsLang=en#projects-faq) - [User Settings](https://support.podaris.com/projects?hsLang=en#user-settings) - [Planning & Engineering](https://support.podaris.com/planning-engineering?hsLang=en#main-content) - [Plan Overview](https://support.podaris.com/planning-engineering?hsLang=en#plan-overview) - [Tools](https://support.podaris.com/planning-engineering?hsLang=en#tools) - [Controls](https://support.podaris.com/planning-engineering?hsLang=en#controls) - [Panels](https://support.podaris.com/planning-engineering?hsLang=en#panels) - [Modes](https://support.podaris.com/planning-engineering?hsLang=en#modes) - [Custom Tilesets](https://support.podaris.com/planning-engineering?hsLang=en#custom-tilesets) - [Datasets](https://support.podaris.com/planning-engineering?hsLang=en#datasets) - [Isochrones](https://support.podaris.com/planning-engineering?hsLang=en#isochrones) - [Optimising](https://support.podaris.com/planning-engineering?hsLang=en#optimising) - [Planning FAQ](https://support.podaris.com/planning-engineering?hsLang=en#planning-faq) - [Tutorials](https://support.podaris.com/planning-engineering?hsLang=en#tutorials) - [Terminology](https://support.podaris.com/planning-engineering?hsLang=en#terminology) - [Networks](https://support.podaris.com/planning-engineering?hsLang=en#networks) - [Streets](https://support.podaris.com/planning-engineering?hsLang=en#streets) - [Scheduled Services](https://support.podaris.com/scheduled-services?hsLang=en#main-content) - [Terminology](https://support.podaris.com/scheduled-services?hsLang=en#terminology) - [Creating a Route (Tutorial)](https://support.podaris.com/scheduled-services?hsLang=en#creating-a-route-tutorial) - [GTFS Import](https://support.podaris.com/scheduled-services?hsLang=en#gtfs-import) - [Route Settings](https://support.podaris.com/scheduled-services?hsLang=en#route-settings) - [Analysis](https://support.podaris.com/scheduled-services?hsLang=en#analysis) - [Tutorials](https://support.podaris.com/scheduled-services?hsLang=en#tutorials) - [GTFS Export](https://support.podaris.com/scheduled-services?hsLang=en#gtfs-export) - [Demand Responsive Transport Services](https://support.podaris.com/demand-responsive-transport-services?hsLang=en) - [Stakeholder Engagement](https://support.podaris.com/stakeholder-engagement?hsLang=en#main-content) - [Engage](https://support.podaris.com/stakeholder-engagement?hsLang=en#engage) - [Creating Screenshots](https://support.podaris.com/stakeholder-engagement?hsLang=en#creating-screenshots) - [Demand Modelling](https://support.podaris.com/demand-modelling?hsLang=en#main-content) - [Tutorials](https://support.podaris.com/demand-modelling?hsLang=en#tutorials) - [Glossary](https://support.podaris.com/demand-modelling?hsLang=en#glossary) - [Accounts & Billing](https://support.podaris.com/accounts-billing?hsLang=en#main-content) - [Accounts FAQ](https://support.podaris.com/accounts-billing?hsLang=en#accounts-faq) - [Organisations](https://support.podaris.com/accounts-billing?hsLang=en#organisations) - [Plugins and Integrations](https://support.podaris.com/plugins-and-integrations?hsLang=en) - [Podaris:Insight](https://support.podaris.com/podarisinsight?hsLang=en#main-content) - [General](https://support.podaris.com/podarisinsight?hsLang=en#general) - [Analysis Types](https://support.podaris.com/podarisinsight?hsLang=en#analysis-types) - [FAQ](https://support.podaris.com/podarisinsight?hsLang=en#faq) - [Tutorials](https://support.podaris.com/podarisinsight?hsLang=en#tutorials) [![Chill listening crop-3](https://support.podaris.com/hs-fs/hubfs/podaris_logo-1.png?width=142&height=55&name=podaris_logo-1.png "Chill listening crop-3")](https://support.podaris.com?hsLang=en) Copyright © 2026, Podaris Limited